Refund Policy

Refund Policy

Once the Service has been provided to you, it cannot be returned. If you want to cancel your application, you will have to send request within 1 hour of your application submission for regular process (24 Hours), if it is still open for process.

If we fail to provide the Instant/express service, we will refund the extra charge.

The approval of your application depends on the decision of ETA Authority. If your travel authorization is refused by Department of Immigration and Border Protection (DIBP), your fees will not be refunded.

We are a private service provider for online visa application and we are not affiliated with the Australian Government agency. We are just travelers’ assistance for processing the ETA on behalf of the applicants. We do not have any authority to approve or grant you a visa. Please note that the final decision on all visa applications is taken by the Department of Immigration and Border Protection (DIBP).